Search Our Fleet For Business Help Manage Booking Driver login

Help & FAQs

Common questions about booking, tracking and cancellations.

Is MUVO an aggregator like other cab-booking sites?+

No. We operate our own fleet plus long-term contracted partner vehicles. We don't list independent drivers who sign up on their own.

How does live tracking work?+

Your driver's phone shares real GPS coordinates to your tracking page while the trip is in progress — the map updates automatically every few seconds.

Do you only do intercity trips, or local rides too?+

Both. Choose "Intracity" on the search form for local rides within your city, or "Intercity" for city-to-city trips — the same range of cabs and buses is available either way, priced differently for local vs outstation travel.

What's the cancellation policy?+

Free cancellation up to 6 hours before your scheduled pickup time from your Manage Booking page. Cancellations within 6 hours may be subject to a partial charge.

How is the fare calculated?+

Each vehicle type has a base fare plus a per-km rate. When you search, we estimate the distance between your pickup and drop points and show an approximate fare for each vehicle. The final amount charged is based on the actual distance covered during the trip.

How will I get my booking confirmation?+

As soon as you confirm, we send your booking reference and trip details by WhatsApp, SMS and email — to whichever of these you've provided. Our support team is notified at the same time.

I didn't get a confirmation email — what now?+

Check your spam folder first. If it's not there, look up your booking on the Manage Booking page using your reference and mobile number — the booking is stored regardless of whether the email arrived.

Operations desk

Add your support phone number here

Email support

muvoindia@gmail.com