Search Our Fleet For Business Help Manage Booking Driver login

Help & FAQs

Common questions about booking, tracking and cancellations.

Is MUVO an aggregator like other cab-booking sites?+

No. We operate our own fleet plus long-term contracted partner vehicles. We don't list independent drivers who sign up on their own.

How does live tracking work?+

Your driver's phone shares real GPS coordinates to your tracking page while the trip is in progress — the map updates automatically every few seconds.

What's the cancellation policy?+

Free cancellation up to 6 hours before departure from your Manage Booking page. Cancellations within 6 hours may be subject to a partial charge.

I didn't get a confirmation email — what now?+

Check your spam folder first. If it's not there, look up your booking on the Manage Booking page using your reference and mobile number — the booking is stored regardless of whether the email arrived.

Operations desk

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Email support

ops@muvo.in